Terms & Conditions
Returns, Cancellations and Cooling Off
We aim for our customers to be totally satisfied with their shopping experience with us.
Online orders cannot be amended or cancelled once placed. Unfortunately, we are unable to take returns due to the nature of the product. If you are not 100% happy with a product purchased from us we will issue a credit note which is entirely at our discretion.
If you have any queries you can contact us on 07530924041 or email us at tintagelduckfarm@outlook.com
Delivery Information
Please feel free to contact us with any queries.
All our meat is frozen unless otherwise stated.
We use DPD next working day delivery.
Our postal delivery days are as follows:
Order Wednesday, Thursday, Friday, Saturday, Sunday for delivery on Tuesday/Wednesday.
Order Monday for delivery on Wednesday/Thursday.
Order Tuesday for delivery Thursday/Friday.
You will receive an email and text message confirming your delivery time and day. You will also have the option to arrange for your parcel to be left at a safe place if no one will be home.
We use DPD next day delivery for all our online orders. Our special packaging is designed to keep our products below 5 degrees for 72 hours.
**Please provide a mobile contact phone number to receive your delivery notification **
Delivery policy and terms
We will notify you if we are not able to dispatch your goods within this timescale for any reason. In the event of a delivery not being delivered within the quoted time, the company shall not be liable for any losses, costs, damages or expenses incurred by either the customer or a third party. Any delivery times quoted are estimates, based on availability and normal delivery time.
Only items shipped to the UK mainland can be purchased through our website.
At present, we can only ship duck ordered through our website to the mainland UK.
Terms of Service
These terms and conditions and your use of this website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This law does not affect your statutory rights.
All prices on this site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).
Prices, description and availability of goods
Prices and availability of goods are subject to change without notice.
All prices are shown are based on product not weight and will be subject to variation depending on the exact weight of an individual product. We aim to provide the largest item available at the time of packaging your box.
All goods are sold subject to availability. Where goods are temporarily out of stock we will contact you to arrange a credit note.
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.
Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
Payment
Your online order will be dealt with by our secure payment system Stripe.
Complaints
Should you have a complaint with the service or product we provide please contact us on 07530924041 or email us at tintagelduckfarm@outlook.com